2.Read financial publications daily.
Every day statistics change. Stocks go up or down. Interest rates fluctuate or threaten to. Consider ways you can use this info for a news angle.

3.Listen to questions your clients and customers ask you. There might be a trend starting.

4.Think about your organization and what makes it important to someone else.
Don’t just think of why it should be important.

5.Consider how the reader’s life will be changed or improved by your product or service.
You want to leave the reader feeling like they need to act on the info you’ve presented.

6.To tell a good story, first you have to do something newsworthy.
You and your organization make news more often than you realize. You understand you business more intimately than anyone, which gives you a better perspective on your market. The hurdle likes in your ability to recognize what makes a story and who the most appropriate journalists are to tell that story.

7.Read trade publications to spot industry trends. What is the buzz in your trade pubs? What are new developments in your field? Use your access to this information to shape a story.

8.Find story ideas in the course of your daily routine.
Keep a notebook and pay attention to story-worthy events that pop up in the course of your day. You’ll be surprised at how many arise.

9.Listen to comedians on radio and TV for inspiration.
Comedians and late night talk show hosts have their fingers on the pulse of trends to which everyone can relate.

10.Work with the calendar.
Have you noticed that weight loss articles fill newspapers and magazines every January and tax tips in March? Editors have a pressing need for timely stories, but demand fresh twists that are relevant to their audiences. A top ten list of tips is always welcome.

11.Work with holidays.
Create a story angle by tying in with regular holidays or with a holiday you find in Chase’s Directory of Events — chases.com. You can even make up your own special day and get publicity for it. Mayors will sometimes sign proclamations for these observances.

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10. @Perketing – Permission-based marketing guru tweeting information you can use — and a great ReTweeter.

9. @RPliska – A true gentleman who posts quotes that make you think.

8. @NoseyParkerOKC – Tweets about local shopping and hard to find deals.

7. @MichaelButlerSR – Knowledgeable & socially savvy. Tweets relevant & useful info.

6. @HopHopkins – Witty, interesting, engaging & fun!

5. @bodysculptorokc – Genuinely cares about his Twitter community and tweets great giveaways, deals and discounts. And, I hear he’s easy on the eyes.

4. @HLytle – She shares everything she knows, and is a techie whiz.

3. @Mandy_Vavrinak – She listens, shares, engages — and writes a darn good blog.

2. @OnlinePRNews – They promote everyone but themselves. Generous and caring. They Tweet to serve others.

1. @KRDMarketing – True #PowerTweeters and strong community members. They RT, Recommend & Reply.

Stay tuned. More next month.

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Tip # 2 — From 550 PR, Marketing & Social Strategies Tips

Hopefully, you’re active on Twitter and FaceBook. Especially if you are a small business. These social networks loom large when it comes to growing your business. It’s very simple really, it’s all about building friendships, cultivating relationships, sharing information and listening to others. On Twitter, tweet an article you read that you find interesting, but make sure you tweet relevant and useful information. Someone said, “You are what you tweet.” How true this is. Your tweets are your first impression to the online world. Tweeting too much will lose followers and tweeting too little will not attract followers. And that’s what the goal of social media marketing is — building a community — a community that wants to do business with you. Engaged followers vs. token ones. Why would you want people to follow you who don’t care about what you have to say? You want followers who care, who are engaged, who are listening. Then, when they’re ready to buy, they’ll remember you. Let’s look at some of the unwritten rules of Twitter.

• Retweeting — If you find something interesting, share it with your followers — Retweet it. Give the Tweeter credit–  it can help open up the lines of communication and he’ll Retweet one or more of yours, therefore getting more exposure and more followers. Use this website to find your Retweet rank: http://www.retweetrank.com.

• Evaluate your Twitter behavior. There are tools on the web that can help you do this –Twitter graders is one example. This tool actually measures the power, reach and authority of a Twitter account. For example, when you Tweet, what kind of an impact does it have? Engage with your followers. Don’t follow everyone just to follow. Cultivate real relationships.

• Use Hashtags with your topics.  Simply put a # sign in front of any keywords within your Tweet. Or at the end of your Tweet. For example, I post about five PR tips a day. And it looks like this: It’s Twitter Karma to RT. #prtips. This allows your Tweets to be easier to find through searches and fall into trending topics.

• Schedule your tweets. This is one that I use daily, because I don’t have a lot of  time to Tweet in real time every day. For example: If I’m going to be in meetings all day Thursday and Friday, I’ll schedule 10 Tweets. Five will go out automatically each day. You can set up Tweet schedules here: http://rtweeter.com/Schedule or http://www.socialoomph.com.

• Follow @Goodbyebuddy to be notified whenever anyone UNfollows. This keeps your Twittering in check, i.e. With this tool, you’ll be able to amend your Twitter behavior if needed. Tweeting too much? Tweeting useful information?

• Your TweetEffect — Find out which of your Twitter updates made people follow or leave you. This tool analyzes your Tweets in correlation with your change in the number of your followers. It’s an interesting tool to look at if you are seeing a pattern. http://www.tweeteffect.com

• TwitterTrends — Trendsmap.com, a real-time mapping of Twitter trends globally. See what the world is discussing in real time. Target your Tweets on the latest trends.This will help increase followers who do searches on these trends: http://trendsmap.com.

• Thank you — When someone ReTweets or mentions you in a Tweet, reply back with a thank you. @reply to a great blog post, quote or tweet to compliment them on that particular post.

• Follow Friday — Every Friday, Tweet a list of people you recommend others follow, and don’t forget to add #FF, before or after each Tweet.

For 550 of my #PRTips, go to http://www.hlmediapartners.com and download our eBook — 550 PR, Marketing & Social Media Tips –It’s Free. This big book of tips is the ultimate reference for business owners and executives. It serves up the inside scoop into how to elevate your corporate profile and make the most of social media with 550 high impact marketing tips to grow your business–all in 140 characters or less. This easy reference book is a must for every business owner and professional, and can be downloaded immediately at http://www.hlmediapartners.com.

While you’re there, you can also register for one of our Free Wednesday Webinars.

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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

If you’re a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.

Don’t make promises you can’t keep. Reliability is one of the keys to any good relationship, and good customer service is no exception. Think before you give any promise – because nothing annoys customers more than a broken one.

Listen to your customers. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

Deal with complaints. Give the complaint your attention. You may be able to please this one person this one time – and position your business to reap the benefits of good customer service.

Be helpful – even if there’s no immediate profit in it. Because there will be some day. And, people will spread the story.

Be authentic. Authenticity is catnip. There’s a lot of value in being authentic and your real self if you want to engage with serious and like-minded individuals.

Acknowledge Emails. Just because someone doesn’t ask for a response doesn’t mean you ignore them. Always acknowledge emails from those you know in a timely manner.

The irony of good customer service, social media and email etiquette is that over time it will bring in more new customers than advertising, promotions and price slashing ever did.

For 549 more tips, go to HLMediaPartners.com and download our Big Book of Tips Free. While you’re there, you can also register for our weekly Free Wednesday Webinar.

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Write a brief synopsis of what your company does and why you are unique. Include your mission statement, goals and any other pertinent information about your business.

The following steps will help you produce a well-constructed fact sheet with the necessary information.

a)     Business Name, description of company, when you were founded, company history

b)    Corporate Overview

c)     Description of key products and services

d)    Listing of special achievements / awards

e)     Clients

f)     Board of directors, key executives

g)    Management Contacts

h)    Listing of company headquarters address and contact information (Website, etc.)

i)      Listing of all locations

j)      Media Contact

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1. Authenticity is catnip. People want you to be authentic. People buy from those they know, like and trust. They want to know that what you say is true, that you will deliver as promised, and that your product or service will work as advertised.  If you hope to garner great PR, your campaign must be authentic as well. It has to come from within and reflect what you truly believe and how you actually perform.

2. PR never sleeps, it’s an ongoing, 24/7 battle. Since you’re the product, you’re also your best marketing tool, so to be successful, you must honestly believe in what you’re promoting. You can’t fake it.

3. Establish yourself as an expert. It’s been said that it takes 1000 hours to become an expert. Well, guess what? You’re already one. You know what it takes to get the job done. Just make sure people are aware that you get it done right.

4. Sing your own praises. You campaign starts with you, so it’s your job to prove your expertise. The most obvious signs of expertise are that your clients or customers keep coming back and recommend you to others, and that your peers consult you for advice and assistance. Make this information known. You can capitalize on your achievements by singing your own praises.

5. Self-promotion is essential. You can’t be shy, embarrassed, or rely on others to champion your cause. Successful people let everyone know who they are, what they do, and how important it is. With practice, extolling your own virtues will become easier, then fun. Self-promotion, when done well, is extremely beneficial, but when done poorly, it’s offensive. It can be the difference between success and failure. The public has become selective. They want authenticity. They insist on seeing results in order to believe the pitch. Today’s audiences will seldom buy what doesn’t ring true to them. And, if they buy and it doesn’t work, they’ll remember who sold it to them. It’s not enough to tell others that you’re an expert, you have to explain how you can benefit them.

6. Capitalize on Every Opportunity. Position yourself for opportunities by joining clubs, groups and organizations where you can meet new people. Attend the meetings, stake out a leadership position, become a member of their social networking sites, and tell them who you are, what you do, and how you can help them.

7. Always Be Prepared. A successful PR campaign works on volume. It takes repeated efforts and consistency to spread your message to the world. If you deal in a product, carry it with you. Take it everywhere. If it’s too big, carry pictures, or wear a button.

8. Be Kind and Humble. Sure, media people need stories for their outlets, but arrogance will get you nowhere.

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Now, get out of the office.

The single best way to grow your business is to bring yourself to the client and not just wait for the phone to ring. Largely, people hire people. They don’t hire companies. People hire people they know, like and trust. It’s called cultivating relationships — in person. Sure, we do it online — Facebook, Linkedin, Twitter and others. But, nothing takes the place of personal interaction.

10 tips to get you started:

1. Take clients to lunch or coffee. Learn how you can better serve them. One on one, ideas will flow. And always pick up the check. People won’t remember what they had for lunch, but they’ll always remember who picked up the check.
2. Attend social engagements. Listen online to find social engagements. Use tools like Twitter search and Facebook events to find what is happening in your community. Your local chambers also host several activities a week to network. Chambers host Business After Hours, Breakfasts, lunches, Morning Mingles, Young Professionals and Women’s Networking events. All for a very low yearly fee
3. Make an Offer – To build a new contact, the conversation will need to equally balance on give and take. Are you prepared to offer something of value to those who are taking time to assist you?
4. Keep your Promises – Whenever you make a promise or agree to a course of action, deliver. Persistence and reliability give you credibility.
5. Never Stop Learning – Whenever you pursue additional training in your profession or sign up for courses in your area of interest, you will meet new people to network and exchange information on new opportunities.
6. Look for opportunities to speak and teach. Offer yourself up to local Chambers. Join your local chapter of the National Speaking Association.
7. Don’t ignore existing clients. Approximately 80 percent of your work will come from your current clients. Treat them well. Visit their businesses.
8. Solicit feedback. Don’t assume your clients are satisfied. Ask them — in person.
9. Donate time. Stake out a leadership position at an association that can benefit from your participation. You’ll meet and help others — and you’ll be seen. You’ll also find that you can piggyback on the positive PR that follows charitable organizations.
10. Think long-term. PR and Marketing are marathons, not sprints. It can take 10-24 months of courting a prospect before they hire you for a job.

The technology behind networking may be evolving, but the purpose behind this activity will remain the same. People do business with people. People are buying you, more so than your product or service. If you believe in you, you can sell anything. Customers will recognize your conviction, and that translates into trust. And people buy from people they know, like and trust. Hence, Face Time.

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2. Be 1000% proactive. Network. Build relationships and earn referrals.

3. Write something that puts you in front of customers and prospects. Authored articles in your trade publication or chamber magazine leads to recognition. Writing positions you as an expert and an authority.

4. Give a speech or three at civic organizations – and not just about your product, but about discovering and starting your product and your business. Speaking leads to perceived leadership.

5. Blog to show your human side. Make your blog a family affair. Show your person, your personality, your passion, and your fun.

6. YouTube. Video your value proposition. Video your testimonials. Video your philosophy of sales and service. Post your videos on YouTube. Your customers and prospects will find them, and find you more attractive than your competitors.

7. Get involved in your community. Pick one charity or one civic organization to get involved with and assert leadership in.

8. Get Google-able. Your customer is Google-ing you, just like you are Google-ing them. Your one-page website, your e-zine, your article, your speech, and your community involvement will bring your name and your company’s name to the top of the Google pile.

9. Be a value provider, not a beggar, a solicitor, or a salesman. People will BUY if they perceive your value. And they will spread the word, and your name.

10. Create a button with your tagline. You and your team members wear them, keeping a handful in your pockets to give away when someone asks.

11. Carry samples at all times to hand out as needed.

12. Give away samples via your website. The customer will have to register before samples are sent out. Then you have their contact info.

13. Update your website four times a month. It is the single most valuable piece of real estate in your marketing arsenal. It is the first impression in the digital age.

14. Statistics tell us once your customers find your website, you have 10 seconds to engage them. Your site must include the key elements to impact search engine page rankings, as well as be engaging to your customers for each demographic.

15. The digital age has fundamentally changed the way your customers communicate. Your customers are more connected than ever, and expect you to be as well. Static advertising has been replaced with an ongoing dialogue. If you aren’t communicating, they aren’t buying.

16.Host a Holiday Party or Grand Opening, celebrating your new product discovery.

• Doubtful that the an event is worth the effort? Just remember the following paybacks:
  • Your guests will be surrounded by your brand.
  • Guests will converse with each other and since you are what they have in common, will reinforce each other’s buying decisions.
  • A chance to socialize with clients and potential clients.
  • You open your doors to the people who help you keep them open.
  • Make an event an annual and you will become known for your event.

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